Failures and refunds
What happens if an audit fails?
A failed audit does not keep the final audit credit. The system refunds the detection credit to the account. Common causes include target timeout, server-side blocking, Cloudflare or firewall protection, SSL issues, redirect errors, non-HTML responses, or pages that are not publicly accessible.
Key points
- Failures usually come from target-site access conditions rather than billing issues.
- If the target is temporarily blocking requests, retry later. If it consistently returns 403, timeout, or non-HTML content, adjust the target page first.
- The refund behavior prevents users from paying for a request that did not produce a report.