What should I do if I paid but credits did not arrive? | FAQ | SEO GEO Checker

Answer

If online payment is enabled and the payment succeeds but credits do not appear immediately, refresh the balance and check the order status first. Different payment channels can involve asynchronous confirmation, risk review, or callback delay, so the platform reconciles credits using admin order records, payment-channel callbacks, and account ledger history.

Key points

Payment creation, confirmation, completion, capture, and account crediting do not always happen at the same instant. Some international channels may return an intermediate processing state before final success.

If the payment page shows success but credits are missing, keep the account email, order number, payment time, payment method, and screenshot so support can reconcile the order.

If the payment was cancelled, failed, or blocked by channel risk controls, the platform should not treat it as a completed paid order.

If admin records confirm successful payment but automatic crediting failed, an administrator should issue the missing credits against the order record and keep a manual adjustment note to prevent duplicate fulfillment.

References

• Stripe PaymentIntent lifecycle
• PayPal Orders API